How it works

From prescription code to your door

Every prescription is checked by a pharmacist with botanical health experience, typically within 30-60 minutes during business hours.

  1. Submission
  2. Review
  3. Pricing
  4. Payment
  5. Fulfilment

What happens after you submit

01Submission

Upload prescription code

Submit your prescription code securely through our platform.

You do
Enter your eScript token or prescription details and your contact information.
We do
Begin processing your request immediately on receipt.
You get
An email confirming your submission has been received.
The submit prescription screen, showing the eScript token field and the three step progress bar.
02Review

Clinical verification

Licensed pharmacists verify your prescription for safety and compliance.

We do
Check the prescription for safety, suitability and compliance.
Timing
We aim to review promptly during business hours, typically within 30-60 minutes.
03Pricing

Transparent pricing

A pharmacist attaches pricing based on your exact prescription requirements.

We do
Price your exact prescription. Nothing is dispensed before you see the cost.
You get
An itemised total, visible in your dashboard and sent to you by email.
Note
Pricing and availability are only confirmed after pharmacist review.
The patient dashboard, showing an order marked ready to pay with its itemised total and progress tracker.
04Payment

Secure approval

Review your quote and pay online through our secure checkout.

You do
Pay online from your dashboard or the link we email you.
We do
Prepare your order for fulfilment once payment is complete.
Accepted
Major cards.
The make a payment screen, showing a selected order, pickup collection point and the payment summary.
05Fulfilment

Professional fulfilment

Delivery to your door or pickup from our pharmacy.

You choose
Delivery to your address, or pickup from our Chippendale pharmacy.
We do
Prepare your order and dispatch or hold it for collection.
You get
Tracking or pickup details once your order is ready or dispatched.
A packed prescription order on the pharmacy counter, ready for pickup or dispatch.

Have a prescription ready?

Enter your prescription code and we will confirm pricing and next steps.