Terms & Conditions

Community Botanic Dispensary is operated by Bona Sano Pty Ltd ABN 15 679 537 243.

In these Terms & Conditions, "Community Botanic Dispensary", "we", "us" or "our" refers to Bona Sano Pty Ltd and the pharmacy services we provide through our website, pharmacy premises, prescription ordering systems, delivery services and related communication channels.

By accessing our website, creating an account, submitting a prescription, placing an order, making a payment, requesting delivery, or using our services, you agree to these Terms & Conditions.

Nothing in these Terms & Conditions limits your rights under the Australian Consumer Law or any other law that cannot be excluded. Under Australian Consumer Law, consumers have certain guarantees when buying products and services.

Community Botanic Dispensary provides pharmacy services, including prescription medicine supply, pharmacist counselling, order processing, pickup, delivery and related support.

Prescription medicines are only supplied after pharmacist review and approval.

Information on our website is provided for general information only.

Our website does not provide medical diagnosis, personalised medical advice, treatment recommendations, or a substitute for consultation with a registered health practitioner.

You should speak with your doctor, pharmacist or other qualified healthcare professional before starting, stopping or changing any medicine.

Our pharmacists may provide medicine counselling and dispensing-related support. Diagnosis, prescribing decisions and treatment changes remain the responsibility of your prescriber or treating healthcare practitioner.

Prescription medicines can only be supplied with a valid prescription from an Australian registered prescriber.

Before supply, our pharmacist must review your prescription and confirm that it is valid, current, legally compliant and appropriate for supply.

NSW Health provides legal guidance on the supply of Schedule 4 and Schedule 8 medicines in NSW, including prescription requirements.

You are responsible for ensuring that any eScript token or prescription information you submit is accurate, current and belongs to you or to a person for whom you are authorised to act.

Submitting a prescription or eScript token does not guarantee supply.

We may need to contact you, your prescriber, or another authorised healthcare provider to verify prescription details or resolve issues before supply.

If you submit a prescription on behalf of another person, you confirm that you have authority to do so.

Some medicinal cannabis products and other medicines may be unapproved therapeutic goods accessed through special pathways, such as the Special Access Scheme or Authorised Prescriber pathway.

The Therapeutic Goods Administration explains that the Special Access Scheme and Authorised Prescriber pathways allow certain registered health practitioners to access unapproved therapeutic goods for patients under their care.

Your prescriber is responsible for determining whether a medicine is clinically appropriate for you and whether the required access pathway applies.

Product availability, pricing and supply can only be confirmed after pharmacist review.

Prescription medicines and unapproved therapeutic goods, including medicinal cannabis, are subject to advertising restrictions. The TGA states that prescription medicines and unapproved therapeutic goods, including medicinal cannabis, may be advertised only to health professionals, not the general public.

For this reason, our website may not display product lists, pricing or product information in the same way as a general online retail catalogue.

You may need to create an account to use certain website features, including prescription submission, order management, payment, delivery tracking or communication with our pharmacy team.

You agree to provide accurate, current and complete information when creating or using your account.

We may suspend, restrict or close your account if we suspect misuse, fraud, unauthorised access, privacy risks, safety concerns, or breach of these Terms & Conditions.

We may refuse, cancel or delay an order where we reasonably believe it is necessary for legal, professional, safety, stock, pricing, payment, fraud prevention, delivery or operational reasons.

We may contact you before finalising an order if further information is needed.

Prices and availability may change without notice.

For prescription medicines, pricing and availability may only be confirmed after pharmacist review.

We will tell you the final price before payment.

We are not required to supply a product at an incorrect price caused by website error, system error, typographical error, supplier error or other mistake.

Payment must be completed using an approved payment method provided by Community Botanic Dispensary.

We do not recommend sending card details by email, SMS or unsecured message.

Payments may be processed by third-party payment providers. Their own terms, privacy policy and security practices may apply.

An order may not be prepared, dispensed, dispatched or released until payment has been completed, unless we agree otherwise.

You must wait until we confirm that your order is ready before attending the pharmacy.

Photo ID may be required at pickup.

If someone else collects an order on your behalf, we may require proof of authority, identity verification or other checks before releasing the order.

We may refuse pickup if we are not satisfied that supply is safe, lawful or appropriate.

Delivery may be available after pharmacist review and approval.

Prescription medicine deliveries may require signature, identity verification, secure handover or proof of delivery.

For Schedule 8 medicines delivered by courier or carrier in NSW, pharmacists must keep written evidence of the medicine consignment and evidence of delivery. NSW Health also states that external packaging must not indicate that the contents are Schedule 8 or Schedule 4 Appendix D medicine.

Delivery timeframes are estimates only unless expressly confirmed by us.

For more information, please see our Shipping Policy.

Prescription medicines generally cannot be returned, exchanged or refunded once dispensed, unless there is a dispensing error, product fault, recall, damage issue, or another matter requiring pharmacist review.

Change-of-mind refunds are not available for prescription medicines once dispensed.

You may request cancellation before a medicine has been dispensed or dispatched, but cancellation may not be possible in all cases.

This does not limit your rights under Australian Consumer Law. If a product or service does not meet consumer guarantees, you may be entitled to a remedy.

For more information, please see our Refunds & Returns Policy.

We take reasonable care to ensure information on our website is accurate and up to date.

However, website content may contain errors, omissions or outdated information.

Product images, descriptions, packaging, availability and prices may change without notice.

General website information should not be relied on as medical advice, prescribing advice, product advertising, or a guarantee that a particular medicine is suitable or available for you.

Where there is any inconsistency between website information and pharmacist advice, prescription requirements, legal obligations, supplier information, professional standards or regulatory requirements, those requirements will take priority.

You must contact us immediately if you believe there has been an error with your medicine, prescription, delivery or order.

We handle personal information, including health information, in accordance with our Privacy Policy.

By using our website or services, you acknowledge that we may collect, use, store and disclose your information for pharmacy, dispensing, delivery, payment, support, legal, regulatory and operational purposes.

Health information is sensitive information and is handled in accordance with applicable Australian privacy and health records requirements.

Our website and services may involve third-party providers, including payment providers, delivery providers, website hosting providers, pharmacy software providers, prescription exchange services, analytics providers and communication platforms.

We are not responsible for third-party websites, platforms, systems or services except to the extent required by law.

If our website contains links to third-party websites, those websites are not controlled by us. You should review their own terms and privacy policies.

We aim to keep our website available and secure, but we do not guarantee uninterrupted, error-free or secure access.

The website may be unavailable due to maintenance, technical issues, cyber incidents, provider outages, system errors or events outside our control.

All website content, including text, branding, design, layout, graphics, logos, icons, images, documents and other materials, is owned by or licensed to Community Botanic Dispensary unless otherwise stated.

You may view and use website content for personal, non-commercial use.

You must not copy, reproduce, modify, distribute, publish, sell or exploit website content without our prior written permission, except as permitted by law.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under Australian Consumer Law.

You agree to indemnify Community Botanic Dispensary, Bona Sano Pty Ltd, its directors, employees, contractors and agents against any loss, damage, claim, liability, cost or expense arising from your breach of these Terms & Conditions, misuse of our website, unlawful conduct, or provision of false, incomplete or misleading information.

This indemnity does not apply to the extent the loss is caused by our negligence, breach of law or breach of these Terms & Conditions.

We are not responsible for delay or failure to perform an obligation where the delay or failure is caused by events outside our reasonable control.

This may include natural disasters, severe weather, fire, flood, pandemic, government action, industrial action, supplier failure, courier disruption, power outage, telecommunications failure, cyber incident, system outage, or regulatory change.

We may update these Terms & Conditions from time to time.

The updated version will be published on our website with the updated date.

Your continued use of our website or services after the updated Terms & Conditions are published means you accept the updated terms.

These Terms & Conditions are governed by the laws of New South Wales, Australia.

You and Community Botanic Dispensary submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.

For questions about these Terms & Conditions, please contact us using the details below.